Commonplace Thoughts of a Residual Welshman: Safety First?

I suppose I shouldn’t have been surprised to learn that Disney has four key values, as laid out in the Disney Institute’s book entitled Be Our Guest. These inform their approach to how they manage their theme parks and their entire operation, and these “values” are, as listed in order of priority– Safety, Courtesy, Show, and Efficiency.

Now I can imagine why, if you’re a theme park with all kinds of potentially hazardous rides and with all kinds of shows that might involve fireworks or the like, safety would be first. So my point here is not to put down Disney’s order of priorities. But those priorities should, I think, likely be confined to the amusement park, for transferring them to, say, a family or a church or a college or even most businesses might not only be dangerous, but could even be worse than dangerous—it could be detrimental.  And, anyhow, can “show” really be a value?

Just think about it. Imagine calling a family sit-down after dinner and listing those priorities to your children. “Safety first, kids.” That sounds good, but maybe it sounds better than in fact it is. Do you mean by it, for example, no contact sports, which by the way are nearly all sports?  “Second, courtesy.”  That one is, admittedly, hard to argue against. But what about “show”?  “Always, kids, remember to put on a good show.”  No, I’m afraid that would just be promoting hypocrisy. “And don’t forget to be efficient!”  Well, yes, this is good, but is it really the fourth highest good? Wouldn’t sincerity, wisdom, diplomacy, kindness, gentleness, or even self-confidence outstrip mere efficiency?

In the case of church, safety first cannot possibly work. No preacher worth his salt can consistently preach safe sermons. Indeed, a good sermon must sometimes imperil the listener’s soul.  What about courtesy in a church? Yes, I think that’s important, but normally the churchgoer would call this hospitality or gentleness or even humility. And “show.” I’m sorry to say that the churches that prioritize show are often the fullest but, paradoxically, simultaneously often the emptiest. And efficiency? No, I’m afraid not. The best sermons often run over time. The coffee hour after church should be anything but efficient—it should be a time of fellowship that seems to lack any sense of time altogether. No, no efficiency here.

Finally college. Should colleges be and/or offer “safe spaces”?  While of course one hopes when one sends a child off to college that that child, no longer quite a child, will be safe, colleges, like churches, can only do their jobs correctly if they challenge the student, and that may mean by taking a sense of “safety” when it comes to their academic accomplishments, at least.  “Courtesy?” No, not so much. Some of the best professors I ever had were quite rude.  “Show.” God forbid. Taking college classes are not about being entertained but about being challenged and thus educated. And finally, efficiency?  Yes, certainly it could be good for the students to be efficient. But professors can only be real professors if they chase the occasional rabbit and actually make “inefficient” use of class time. Professors are not mere conveyers of content. Books do that. The best professors I had, as I recall them, often went off on tangents that sometimes taught us more than the lesson itself.

So, I would not put safety first. I’m not sure it should be last, but if it were always first, the best we could hope for is tea and crumpets instead of sports and information instead of material that challenges us to the core of our being, all conveyed to us in the most efficient and courteous manner possible. Yawn; sounds boring. No, safety, I’m sorry to say, just can’t be first.

Loading Facebook Comments ...

Leave a Reply